Andorra Public Administration Hits Record 330,129 Procedures in 2025

Andorra's public administration processed a record 330,129 procedures in 2025, up 6.4% from the previous year, with electronic channels showing the strongest growth at 20.6%.

In-person submissions accounted for the majority, totaling 213,972 and comprising 64.2% of activity—a 6.2% rise from 201,523 in 2024. The Tràmits Service managed 91.6% of these, led by vehicle-related cases at 15.6%, driving licences at 12.8%, notary registrations at 7.4%, non-resolution items at 5.6%, and passports at 5.4%. Parishes handled the remainder, with Encamp at 3,588 procedures, Escaldes-Engordany at 3,562, Andorra la Vella, La Massana, and Sant Julià de Lòria each between 2,500 and 3,000, Canillo above 1,600, and Ordino near 1,000.

Among government offices, 63.6% of Tràmits Service cases went through the main administrative building, 19.7% online, 9.4% at Prat del Rull, and 7.3% via extranet. For the remaining 77,642 procedures, immigration authorizations made up 35.1%—nearly half of Immigration Services' total—followed by 23.2% at parishes, 14.2% with Police, 12.6% at Tax Administration, and others at Trademarks or embassies.

Efficiency remained high, with 87% of in-person cases resolved within 24 hours and the rest requiring formal decisions. Overall, 76.6% of procedures closed fully, 15% marked as informed, 6% pending, 2.4% withdrawn or cancelled, and four via administrative silence.

Digital procedures reached 116,157, or 35.8% of the total, dominated by Indirect General Tax (IGI) filings at 36.4%, personal income tax (IRPF) declarations at 28.3%, and corporate tax (IS) at 11.8%. New services for rental housing aid accounted for 7%. July and September saw peak electronic activity, with notable year-on-year gains in December and February.

Submissions peaked from 9am to 1pm (65.4%), on Tuesdays (21.3%), Wednesdays (20.9%), and Thursdays (20%), and in July (10.8%), October (9.5%), and December (9.3%). Volumes dipped in August (6.3%) and February (7.3%).