Andorra Telecom Scores 8.06/10 in 2025 Customer Ratings

Andorra Telecom earned an 8.06 out of 10 rating from customers in 2025, buoyed by infrastructure enhancements and expanded digital services despite handling peak support demands.

The operator fielded 136,000 calls through its 115 helpline and welcomed 70,000 in-store visits, figures that underscore the value of personal and phone-based assistance. Customers also handled 337,000 transactions via the website and app—a 12% rise from 2024—indicating growing reliance on self-service tools. Technicians completed 1,825 on-site fixes, mostly overnight to avoid daytime disruptions.

Over half of the 72,000 postpaid mobile lines shifted to new plans introduced at the start of the year, including roaming on nearly 21,000 lines to support cross-border travel with greater ease.

Fibre optic upgrades boosted speeds substantially for homes and businesses, with no rate changes or outages during rollout. 5G now covers 91% of the population, delivering peak downloads of 2.5 Gbps nationwide. The eSIM Andorra launch targeted tourists, enabling quick 4G/5G activation without physical SIMs and stay-based pricing.

The mobile app saw interface upgrades for simpler bill payments, usage tracking, TV management, and more. Andorra Telecom provided 6,690 hours of digital wellbeing workshops to 4,748 people and backed STEM programs involving 170 youths in robotics contests and related events. The company funded 20 sponsorships across culture, sports, and community efforts.

Public events drew strong crowds, including Andorra la Vella Fair, Video Game Fair, Jornada Empresa, and Teleforum, where small-country telecom leaders shared challenges.