Andorra Telecom SIP Fault Disrupts Phone Switchboards for 20 Clients
Early morning technical issue blocked incoming fixed-line calls until midday, affecting businesses and public administrations like Encamp's Comú; services fully restored by 12:15 p.m.
Key Points
- Andorra Telecom SIP fault disrupted phone switchboards for 20 corporate and public clients.
- Issue started 3-4 a.m., blocking incoming fixed-line calls until midday.
- Affected businesses and Encamp's Comú; callers heard silence then cutoff.
- Services fully restored by 12:15 p.m. after case-by-case fixes.
A technical fault in Andorra Telecom's SIP T service disrupted phone switchboards for around 20 corporate and public clients on Wednesday, preventing incoming fixed-line calls until midday.
The issue began in the early morning, around 3:00 to 4:00 a.m., affecting businesses and public administrations including Encamp's Comú. Users attempting to call impacted numbers heard several seconds of silence before the line cut off automatically. Encamp's Comú notified the public via social media that it could not receive calls.
Andorra Telecom reported opening 20 separate cases for the affected clients. Technical teams addressed the partial malfunction on a case-by-case basis, working intensively throughout the morning. The company confirmed services returned to full operation by 12:15 p.m., with the corporate network operating normally thereafter.
Officials stressed the disruption was limited in scope and not generalized across all users. No further details on the cause or any wider effects have emerged.
Original Sources
This article was aggregated from the following Catalan-language sources:
- Diari d'Andorra•
Una incidència deixa inoperatives centraletes
- El Periòdic•
Una disfunció del servei de telefonia fixa d’Andorra Telecom deixa diversos clients amb incidències a les centraletes
- El Periòdic•
Una disfunció del servei de telefonia fixa d’Andorra Telecom deixa diversos clients amb incidències a les centraletes
- Bon Dia•
Una incidència deixa sense línia les centraletes d'una vintena d'empreses i administracions
- Diari d'Andorra•
Una incidència deixa inoperatives les centraletes de trucades d'una vintena de clients d'Andorra Telecom
- Altaveu•
Resolta la incidència que ha deixat KO les centraletes d'una vintena de clients d'Andorra Telecom
- Altaveu•
Una incidència deixa KO les centraletes de trucades d'una vintena de clients d'Andorra Telecom