OCU files complaint against influencer-backed Tradeando

Spain’s consumer association OCU has filed a complaint with the Ministry of Social Rights, Consumption and Agenda 2030 against Tradeando — the commercial name of Retsinnal Group SLU — after receiving more than 400 queries about the firm since the start of 2025. The platform, which is domiciled in Andorra and promoted by influencer and YouTuber Enrique Moris, offers online courses in investment and market trading.

The OCU says its review of the complaints points to up to five irregular practices. First, it alleges misleading commercial practices: customers report the company promises quick earnings of around €2,000 in return for its training and consultancy, but say the course material consists largely of outdated videos and that professional support is limited to a ticket system that provides vague answers.

Second, the association flags a lack of mandatory information in the service offer. Complainants say basic contact and company details — such as the full corporate name, a Spanish address or domicile, a contact email and registration in the Mercantile Registry — are not provided, hindering direct and effective communication.

Third, OCU highlights insufficient price transparency. Users report being told they would make a single payment (typically advertised at €169, €180 or €185) when in reality payments are structured as monthly instalments, often via consumer credit, producing a total cost that can approach €2,000.

The fourth concern is the use of dark-pattern marketing. Consumers describe pressure tactics and scarcity messages — for example, “decide today,” “this place will be lost,” or “very few spots left” — intended to force immediate purchase decisions.

Finally, the complaint raises possible breaches of the right of withdrawal. Many customers say they attempted to cancel contracts within the 14 working-day legal period without success; they report the company refused cancellations by arguing the product is “digital content” or pointing to its Andorran domicile as a reason cancellations were not available through Spanish channels.

Although the company is based in Andorra, the OCU says the volume of affected consumers in Spain motivated the complaint to Spanish authorities. The consumer group also reminds users they can continue to submit claims through its Reclamar platform, which it uses to identify potentially unlawful practices and, where appropriate, notify competent authorities.