Spain's OCU Files Complaint Against Tradeando Over Misleading Trading Courses
Consumer group OCU complains to Spanish authorities about Andorra-based Tradeando, citing over 400 inquiries on deceptive ads, hidden fees, and.
Key Points
- Over 400 complaints since 2025 on misleading ads promising €2,000 quick earnings via outdated videos.
- Missing mandatory details: no full company name, Spanish address, or contact info.
- Courses billed as €169-€185 one-offs but total ~€2,000 via hidden monthly credit.
- Dark patterns and ignored 14-day withdrawals, evading Spanish rules from Andorra.
Spain’s consumer association OCU has filed a complaint with the Ministry of Social Rights, Consumption and Agenda 2030 against Tradeando, the trading name of Andorra-based Retsinnal Group SLU. The action follows more than 400 consumer inquiries received via its Reclamar platform since the start of 2025. Tradeando, founded and promoted by Andorran resident and YouTuber Enrique Moris, sells online courses on financial investment and market trading, advertised in Spanish under the slogan “conquer the markets.”
The OCU’s analysis identifies up to five potential irregularities. Consumers report misleading advertising, where the firm promises rapid earnings of about €2,000 through its training and consultancy services. In practice, participants describe receiving mostly outdated videos, with support limited to a ticket system offering unclear responses and no personalized assistance.
A second issue involves missing mandatory details in service descriptions. Users say the platform omits essentials such as the full company name, a Spanish address, contact email, or Mercantile Registry entry, blocking effective communication.
Pricing lacks transparency, according to complaints. While courses appear as one-off payments of €169, €180, or €185, they convert to monthly instalments often financed through consumer credit, pushing total costs toward €2,000.
The association also cites dark patterns in marketing, including urgency tactics like “decide today,” “this spot is going,” or “very few places left” to rush purchases.
Finally, OCU points to apparent violations of the 14-day withdrawal right. Many say cancellation attempts failed, with Tradeando rejecting them by claiming the product is digital content or citing its Andorran base to sidestep Spanish procedures.
Despite the company’s Andorran domicile, the OCU pursued Spanish authorities due to the high number of affected consumers there. It encourages further reports via Reclamar to detect unlawful practices and alert regulators.
Original Sources
This article was aggregated from the following Catalan-language sources: