Redsys Fault Disrupts Card Payments Across Andorra for Hours
A technical outage in the Redsys payment network halted TPV operations in Andorra la Vella and other parishes from midday to evening on Friday,.
Key Points
- Outage started ~12:15pm, peaked by 2:15pm, lasted until ~7pm in Andorra parishes.
- Businesses saw errors like 'device cannot operate with terminal'; relied on cash only.
- Hospitality hit hardest during lunch/dinner rush; some devices restarted intermittently.
- Redsys blamed for external technical fault; no cause details released.
A technical fault in the Redsys payment network disrupted card machine (TPV) operations at businesses across Andorra la Vella, Escaldes-Engordany and other parishes for several hours on Friday.
The outage began around midday in some locations, with initial reports pointing to 12:15pm, though issues spread widely by 2:15pm. It persisted until approximately 7pm in affected spots, forcing retailers and restaurants to rely solely on cash payments. Owners described error messages like "your device cannot operate with the selected terminal," alongside technical support responses citing a network or general technical failure.
Banking sources confirmed complaints from establishments and pinned the issue on multinational provider Redsys, stressing it stemmed from "external origin." Hospitality businesses faced the sharpest challenges during peak dining hours, with some able to restart devices between transactions while others saw total shutdowns or card-specific glitches. Attempts to contact local TPV managers yielded assurances of a technical problem under investigation.
Service returned to normal by early evening, though exact resolution times varied by location. No further updates on the cause have emerged.
Original Sources
This article was aggregated from the following Catalan-language sources: