Andorra la Vella Relocates Social Services to Renovated, Privacy-Focused Space
The commune moves its Social Services department to a renovated ground-floor office in Prat de la Creu, saving rent and improving user privacy and.
Key Points
- Relocated from cramped Príncep Benlloch site to €30,000-renovated Prat de la Creu space with three private consultation areas.
- Eliminates €877/month rent; previously housed Madriu-Perafita-Claror visitor info, now in Escaldes-Engordany.
- Addresses privacy complaints from open-plan layout; adds street-level access, parking, and bus stop.
- Processed 323 grants (€64K+) and 18 housing aids in 2025; serves all residents for info and support.
Andorra la Vella has relocated its Social Services department to a renovated ground-floor space in the Prat de la Creu administrative building, replacing cramped premises on Príncep Benlloch that compromised user privacy.
Councillor for Social Services, Youth and Public Space Maria Nazzaro stated that the move achieved three mandate priorities: housing the department within the commune's own administrative structure, eliminating the €877 monthly rent from the previous site, and providing a more appropriate environment for citizen support. The space previously housed visitor information offices for Madriu-Perafita-Claror Valley, which shifted to Borda Gabriel in Escaldes-Engordany. After evaluating options, officials chose it for meeting those aims while keeping it slightly apart from main administration and enabling better connections to nearby services such as Llamp.
The commune spent €30,000 on renovations, covering partitions for two private offices and a meeting room to support three confidential consultations at once, along with painting, rewiring, and removal of old fixtures—all within the allocated budget. Nazzaro noted that the former open-plan layout allowed staff and visitors to overhear conversations, a frequent user complaint alongside the single central room and space constraints. The new arrangement resolves these issues. "Now it's possible to handle different people in three areas, and if a call comes in, no one else hears it," she said. Street-level entry, adjacent parking, and a bus stop directly in front enhance accessibility.
Of the department's 101 staff—spanning social workers, childcare, elderly care, leisure, and Llamp—six are based there, with reviews underway for potential expansions. Opened this March, the offices reflect rising demand, evolving from crisis-specific cases to wider life guidance. Nazzaro urged residents to visit for details on offerings like the Magna card, senior services, housing assistance, activities, and trips, stressing it serves anyone seeking information, not just those in crisis. In 2025, the department processed 323 grants for sports, culture, leisure, childcare, elderly support, nurseries, and other communal resources, plus 18 housing aids, exceeding €64,000 in total.
Councillor Minor Olalla Losada joined Nazzaro for the visit.
Original Sources
This article was aggregated from the following Catalan-language sources:
- Bon Dia•
El nou departament de Social de la capital ha aconseguit "dignificar l'espai"
- El Periòdic•
El departament de Social d’Andorra la Vella es trasllada a Prat de la Creu a un espai més accessible i confidencial
- Altaveu•
Andorra la Vella estrena dependències de Social a Prat de la Creu guanyant espai i confidencialitat
- Diari d'Andorra•
Andorra la Vella inverteix 30.000 euros a adequar l'espai on s'ubicarà el departament de social