Andorra Updates Rules to Curb Queue Disruptions from Viral Businesses

Andorra la Vella authorities are advancing modifications to public space regulations to manage queues from popular "mediatic" businesses, including a crêperie at the Rotonda, a café opposite the bus station, and a burger joint in the lower part of upper Avinguda Meritxell.

The changes follow resident complaints about crowds blocking pavements, particularly after long lines formed outside the city-centre crêperie over the weekend. The spot went viral on social media due to heavy customer traffic and the owner's unique service approach, prompting disruptions to pedestrian flow.

Cònsol Major Sergi González highlighted the issue after Thursday's council session, noting numerous citizen reports. "From the first minute we were aware, because we've received many complaints from citizens," he said. "It's a concern, we've listened to the public, and we're implementing solutions."

Officials met the crêperie owner this week via the Consell de Sobirania and traffic councillor to stress priority access on walkways. "The pavement belongs to everyone," González stated. The owner responded swiftly by installing chains—known as catenàries—to organise queues, especially on peak days. "If you go there today, you'll see the chains he put up himself. He's responsible for preventing these crowds," the cònsol major said, crediting the merchant's initiative and good faith while ruling out immediate fines.

The upcoming ordinance update, slated for the next Consell de Comú, will define penalties for violations and require queue management plans from certain establishments. "We'll set out sanctions and mandate queue management plans for commercial businesses," González explained.

He framed the measures as proactive amid the capital's commercial expansion and diversifying retail types generating such lines. Authorities emphasise collaboration over punishment, with González noting the owner's engagement shows joint efforts yielding results and the need to anticipate future issues. "Pedestrians must circulate on pavements calmly," he added, underscoring safety and access for all.