Andorra Launches Bus Passenger Satisfaction Survey

The Andorran government is surveying passengers on national bus lines to gauge satisfaction and identify areas for improvement. Riders receive a short paper questionnaire upon boarding, as part of an ongoing strategy to refine public transport services through data analysis and continuous adjustments.

The initiative, led by the Department of Transport and Mobility, aligns with the government's "continuous improvement" and "deep reform" approach. State Secretary for Energy Transition, Transport and Mobility David Forné has emphasised that "the government listens, analyses data and improves."

The survey features eight questions, where passengers mark their responses. It covers ticket type, travel purpose (including origin and destination), and user profile—such as gender, age, and status in Andorra (resident, seasonal worker, or tourist). One question asks whether the trip could have been done by car instead.

A key item seeks feedback on service enhancements, offering eight options (respondents select one initially): greater frequency or shorter intervals between buses; improved punctuality; extended hours; alternative routes; better connections with other lines; more accessible or comfortable vehicles; clearer information; or additional space for skis and luggage.

Completed forms are returned to staff at the end of the journey. Officials plan to review the results for a comprehensive view of user perceptions, enabling targeted changes where needed. The effort aims to better understand mobility habits and tailor national bus operations accordingly.