Leaders from taxi groups and City Sherpa agreed to roll out the 24/7 Central de Reserves de Taxis (CRT) and

Leaders from Andorra's taxi associations and City Sherpa signed an agreement on Monday at the Grand Plaza hotel to launch a unified national taxi dispatch centre, the Central de Reserves de Taxis (CRT), and the multilingual TaxiAndorra app by 31 March. The 24/7 platform, operated solely by local staff, will handle reservations, vehicle tracking, advance bookings and pre-calculated fares, in line with requirements from the State Secretariat of Transport.

Víctor Ambor, president of the Andorran Taxi Association (ATA), Armand Godoy, president of the Interurban Taxi Association (ATI), and Bernat Altimir, City Sherpa CEO, announced the deal at a press conference. City Sherpa serves as the lead technology provider, with Taxitrònic and TaxiMés offering support. The project, developed over months and predating Uber's entry—which Godoy described as a turning point—now awaits individual ratification by around 70 companies to meet government mandates.

Altimir detailed five core elements, funded by substantial City Sherpa investment that outstrips the €140 monthly fees from taxi firms: a local call centre for initial public testing; the TaxiAndorra app for fast, multilingual bookings, tracking and payments, integrated into City Sherpa's platform serving thousands of users and over 600 businesses; additional channels including WhatsApp and a three-digit short code for location sharing; and smart algorithms for efficient vehicle assignment, to be fine-tuned by drivers. Traditional meters will continue unless regulations change, allowing cash and card payments alongside app prepayments. Tariffs, possibly including fixed distance-based rates, remain under government and sector review.

The initiative aims to cut empty runs, improve efficiency and lift demand by about 30%. Ambor emphasised reliable service without wasted trips, while Godoy hailed the consensus among 70 firms and regretted the sector's delayed modernisation, which he said could have occurred years earlier.

City Sherpa will favour taxis on national routes, restricting its VTC fleet to premium clients at up to 50% higher prices. Tensions surfaced when a taxi driver questioned potential exclusions, particularly for those partnering with Uber. Godoy clarified a single basic condition—no collaboration with rival platforms—to protect the collective, affecting only four or five holdouts. Associations pledged inclusivity, urging government action on draft road transport regulations (TOI) and possible transport law changes.