Ordino Bus Service Open to Adjustments After One Complaint

Ordino parish council has not ruled out making adjustments to its new communal bus service if they prove necessary, while reporting just one customer complaint in the initial days of operation.

The service, relaunched just over 10 days ago as a single circular line, is under close monitoring by the council. Officials emphasised they are tracking its performance and ready to address any issues raised by users. Despite some residents voicing concerns to local media about schedule adherence, the council urged caution during this adaptation period.

Contact with the concessionaire firm revealed only a single call to the customer service line. Authorities stressed that the number of vehicles covering the route remains unchanged. Any perception of reduced frequencies likely stems from the timing of the rollout, which coincided with school holidays. During such periods—and even before the changes—the timetable mirrors weekend operations, resulting in fewer services.

The council noted this holiday schedule is longstanding and not a new development. Users seeking real-time vehicle locations can check the concessionaire's website at [andbuscomunal.net/autobusos](http://andbuscomunal.net/autobusos), or contact customer service at 803789 for queries.

Ongoing surveillance will continue, with officials open to tweaks based on feedback if required.