Uber Drivers Fail Andorra Certification Exams, Delaying Launch

Several drivers linked to Uber have failed the mandatory training certification exam required for passenger transport operators in Andorra over the past two to three weeks, prompting frustration from the ride-hailing company.

The company, which aimed to launch with around 30 vehicles, has so far managed only about 10 due to a shortage of qualified drivers. Most candidates who sat the exam during this period had informal agreements with Uber, according to sources close to the firm. They view the high failure rate as an unfair obstacle intended to hinder Uber's entry into the Andorran market.

The certification test, long known for its rigour, assesses advanced mechanical knowledge, technical skills for the job, customer service abilities, language proficiency, and even general knowledge of the country. Officials emphasise that the exams have remained unchanged recently and are conducted objectively.

Uber had requested an exemption from the government before announcing its Andorran launch, seeking permission to operate with drivers lacking the certification. The administration rejected the proposal outright, refusing any tailored exceptions for the company.

Administration sources dismiss suggestions of bias, noting the test's established demands apply equally to taxi drivers and VTC operators. They deny any intent to protect existing players like taxis or established VTC firms from competition.

State Secretary for Transport David Forné recently reaffirmed the requirement during the presentation of a new agreement with the taxi sector. He indicated that the certification process, demanded of both taxis and VTC drivers, could become even more stringent to raise overall service quality in passenger transport.