Andorra Advances Digital Transformation with Interoperability Bus for Secure Data Sharing

Andorra is expanding its digital transformation through interoperability projects that enable secure data and document sharing among public administrations, parapublic entities, and businesses, cutting redundancies and simplifying procedures for citizens.

Central to this is the Andorra Data and Documents Exchange Gateway (PIDA), or Interoperability Bus, which allows administrations to access information already held by other public bodies, adhering to the "ask once" principle. This reduces processing times, minimises human errors, and ensures data consistency across systems.

La Massana parish council is the first local authority to fully adopt the bus, consulting external data to streamline operations. Its digitalisation councillor, Roc Viñals, said the system helps "organise data more effectively, simplify processes, and improve traceability."

Vehicle technical inspections (ITV) have used electronic verification of compulsory insurance and registration certificates since February, pulling details directly from public registries without requiring physical documents.

Andorra Telecom applies the bus to validate customer identity data, ensuring contract information stays accurate and up to date. Pilar Tomàs, the company's retail and commercial operations support manager, noted its "positive daily impact on customers," particularly businesses, by "significantly reducing required documentation" and enabling "faster, more reliable service."

The Andorran Social Security Fund (CASS) is integrating the health card into the national digital framework, sharing centralised details like photos and signatures from the government to align physical and digital versions. This aims to ease procedures, cut errors, and strengthen affiliate identification in both online and in-person settings.

Enric Miralles, the bus's demand manager, highlighted the shared model involving administrations, CASS, the Superior Council of Justice, and Andorra Telecom. It "reduces processing times, minimises human errors, and ensures data used by various bodies is consistent, reliable, and current," he said, reinforcing the "ask once" rule where administrations cannot request documents already held elsewhere.