Creand Bank Urges Digital Transformation in Andorra's Finance
Creand emphasizes urgent digital overhaul using AI, blockchain, and RPA to match Europe's 73% online banking adoption, prioritizing secure,.
Key Points
- 73% of Europeans comfortable with online banking, lagging Nordic 90%+ rates.
- Prioritizes cloud, AI, RPA, blockchain for process redesign and personalization.
- Launched intuitive platform enabling crypto trading, transfers, API integration.
- Invests in security, staff training, BPM to automate tasks and focus on clients.
Creand bank has emphasised the urgent need for digital transformation in Andorra's financial sector, drawing on recent Eurobarometer data showing that 73% of Europeans feel comfortable using online banking services. While this marks progress, the figure lags behind Nordic countries, where adoption rates exceed 90%, highlighting the push for secure, inclusive digital access for all.
In a fast-paced society demanding instant and ubiquitous services, the bank argues that financial institutions must adapt to new customer habits to remain competitive. Digitalisation has evolved from an option to a necessity, extending beyond technology to encompass process redesign, staff training, and cultural shifts.
Creand prioritises technologies like cloud computing, artificial intelligence, robotics process automation (RPA), and blockchain to boost efficiency and client value. These tools support redesigned processes focused on personalised, frictionless experiences rather than mere digitisation.
People remain at the core: internal teams receive training in collaboration, agility, and continuous learning, with leaders facilitating change. Customers, meanwhile, expect seamless, secure services.
The bank is advancing its transformation with a revamped online banking platform, offering an intuitive user experience that positions Creand as a leader in Andorra. This has enabled broader access to custody, trading, and transfer of cryptoassets, alongside API services for client system integration.
To ensure reliability, Creand has invested heavily in security, including awareness campaigns and enhanced access controls. Operational efficiency gains come from automating low-value tasks via business process management (BPM) and RPA, allowing staff to focus on client needs.
With 75 years of history rooted in person-to-person service, Creand views digital transformation as an ongoing journey requiring sustained investment and commitment, aimed at supporting clients regardless of location.
Original Sources
This article was aggregated from the following Catalan-language sources: