FEDA customers rate utility 8/10, endorse investments and cross‑border links

Customers of Andorra’s electricity utility FEDA again rated their overall satisfaction 8 out of 10 in the 2025 customer survey, the same score recorded in 2024. The external study by Hamilton Tàctica found growing recognition of FEDA’s strategy and investments, particularly in production capacity and network development.

Highest marks were for staff attention (8.7), professional competence (8.6) and the company’s capacity to resolve incidents and its technical resources (8.5). The lowest scores related to pricing policy (6.6) and the adequacy of tariffs to customer needs (7.0), though both improved compared with last year.

Respondents frequently referenced the recent power outage in Spain, noting that service in Andorra was restored within seconds thanks to robust connections with France. That episode reinforced confidence in FEDA’s infrastructure and highlighted the perceived strategic value of cross‑border interconnections.

Half of customers see strengthening links with neighbouring countries as urgent or a priority (14% urgent, 36% priority); 32% call it important and 3% say it is not important. On increasing domestic energy production, 19% consider it urgent and 43% a priority (62% priority/urgent in total); 25% view it as important but not a priority, 2% say it is not important and 12% have no formed opinion.

Asked about the preferred energy mix, 13% favour exclusively renewable sources and 42% mainly renewables (55% in total); 28% would accept a mix of renewable and non‑renewable sources and 3% prefer only non‑renewables.

The 2025 study combined qualitative focus groups held in late May with quantitative fieldwork conducted from 15 September to 19 October. It included 652 interviews in total: 297 professional clients and 355 domestic customers. The report’s conclusions point to increased customer recognition of FEDA’s investment lines, especially in production and electricity‑network development.