Andorra's Green Line Hotline Handles 245 Calls in Suicide Prevention Success

Andorra's Health Ministry has praised the performance of its Green Line suicide prevention hotline (177), which has assisted 155 people and received 245 calls since launching in September 2024. The service, designed to prevent suicidal behavior and provide immediate support, has triggered emergency responses in five suicide attempts.

In the first half of 2026, the hotline logged 65 calls with no need for emergency activations. Women accounted for 63% of callers, and more than half were aged 32 to 65. Ministry officials emphasized that these results affirm their dedication to the hotline as a cornerstone of the national suicide prevention plan, delivering prompt, expert and readily available assistance.

The ministry also commended the Totbé? emotional support chat, targeted at young people but available to everyone. It provides guidance for those facing emotional crises and directs users to relevant health resources when necessary.

Since October 2024, the chat has helped 145 users through 373 conversations, including risk assessments and emergency referrals as appropriate. This year, it handled 80 chats for 40 individuals. Women made up 69% of users, with 53% under 18. The statistics highlight the chat's importance, especially for youth, and the ministry's resolve to promote this swift, tailored and private service.