Andorra Advances Autism Inclusion with Sensory Adaptations and Staff Training

Carolina Pastor, technical director of AUTEA, has acknowledged notable progress over the last two years in adapting public and private spaces and services in Andorra to support people with autism spectrum disorder (ASD). However, she emphasised to the Andorran News Agency that further steps are essential, particularly in training public-facing staff to deliver individualised attention.

Pastor argued that accessibility extends beyond physical changes or visual aids like pictograms and clearer signage. These elements alone often prove insufficient, especially for those with significant communication challenges or intellectual disabilities, who may need prior training to use them effectively. Frontline workers regularly interact with neurodiverse individuals, as well as those with mental health issues or other specific requirements, whose needs might not be obvious at first glance.

She advocated equipping professionals with tools to identify when alternative approaches are required and adjust accordingly. Pastor suggested introducing designated, trained support staff in key services, particularly public administration and the justice system. She praised recent introductions such as the judicial facilitator, who assists with cognitive accessibility during court proceedings.

Illustrating the gaps, Pastor recounted the experience of an Andorran student with ASD who travelled to Barcelona for disability recognition paperwork. The young person encountered insensitive handling amid difficulties completing administrative steps, highlighting the urgency for greater awareness of functional diversity.

While AUTEA detects growing willingness in the private sector—including a large firm's adaptations to spaces, signage, and client services, bolstered by a dedicated psychologist—Pastor stressed avoiding one-size-fits-all measures. Needs differ across the ASD community, so options like varied sensory zones or alternatives during events allow broader participation without standardising environments. She called for deeper social sensitisation alongside professional development to ensure personalised responses.