La Massana Introduces Appointment Booking for Tràmits Service to Cut Waits

La Massana parish council has introduced an appointment booking system for its Tràmits Service to streamline citizen services, reduce waiting times, and enhance internal planning.

The measure lets users reserve slots in advance, sparing them from queues while enabling staff to anticipate daily volumes, assign tasks more evenly, and dedicate adequate time to each case. This setup aims to boost service efficiency and deliver more personalised assistance.

Bookings can be made quickly via the La Massana+ mobile app or the council's website. Users must specify if they are handling personal matters or representing a business, along with the number of procedures, to secure an appropriate time slot.

Those without appointments can still visit but will be served after reserved users. Council representatives emphasise that online procedures through the expanding electronic headquarters remain the top choice, as they eliminate unnecessary trips, shorten waits, and involve no submission fees—only charges for required certificates or documents.

The pairing of appointments and digital options reflects the parish's push for administration that is more accessible and responsive to contemporary needs.