Over Half of Andorra's Population Called Emergency Hotlines in 2025
Andorra's emergency lines received 43,960 calls, averaging one per two residents, with medical emergencies leading.
Key Points
- 43,960 calls across short-dial lines (110,112,116,118), equating to 1 call per 2 of 89,058 residents.
- Medical SUM (116) topped with 15,624 calls; 112 had 14,520.
- Winter peaks: ~1,600 SUM calls in Jan/Feb/Dec.
- Phasing to single 112 line by 2027 via new integrated center.
More than half of Andorra's population contacted an emergency hotline at least once in 2025, according to official figures released this week.
The short-dial numbers—110 for police, 112 for general emergencies, 116 for medical services (SUM), and 118 for firefighters—handled a combined 43,960 calls over the year. With December 2025 population estimates at 89,058, this equates to roughly one call per every two residents. Some calls overlap, as incidents like traffic accidents often require coordinated responses from police, SUM, and firefighters, leading to transfers between services.
Medical emergencies topped the list, with the Servei Andorrà d'Atenció Sanitària (SAAS) SUM line receiving 15,624 calls via 116. Of these, 3,433 were referred from firefighters (managing both 118 and 112), 489 from police, and 11,702 from other sources.
The European standard 112 line, currently operated by firefighters from their Santa Coloma control centre, recorded 14,520 calls, making it the second-most used. Police managed 7,024 calls on 110, plus 41,481 on their full number 872 000, for a total of 48,505. Firefighters' 118 saw 6,792 calls, alongside 14,213 to their full line 890 922 and the 112 duties, bringing their centre's total to 21,312.
These figures exclude some overlaps from cross-referrals. Winter months drove the highest volumes: SUM handled around 1,600 calls in January, February, and December (including transfers); police peaked at 1,129 in January; and firefighters noted about 1,500 in January 2024 data, with similar winter trends.
Andorra plans to phase out the other short numbers, retaining 112 as the single emergency line. The new Centre d'Atenció de Trucades d'Emergències, under Protecció Civil, is targeted for this legislative term ending spring 2027. Preparations in 2026 include selecting IT platforms, integrating with existing emergency systems, and adapting spaces at Andorra Telecom's Nexus building—soon to house the Centre Nacional d'Emergències, akin to Catalonia's CECAT. Public awareness campaigns will precede the shift, as usage data already shows growing reliance on 112.
Original Sources
This article was aggregated from the following Catalan-language sources: