Andorra Launches Unified Taxi Dispatch App 'Taxi Andorra' on April 1

Andorra's unified taxi dispatch platform, the Centraleta de Reserves de Taxis (CRT) or "Taxi Andorra" app, will launch on Wednesday, 1 April, following its presentation on Thursday.

State Secretary for Energy Transition, Transport and Mobility David Forné confirmed the timeline during statements to media outlets including ANA, emphasising the government's role as a mediator in uniting the Associació de Taxistes d’Andorra (ATA) and Associació de Taxistes Interurbans (ATI). Developed by an Andorran company with technical support from Barcelona, the platform—accessible via app and phone—will replace separate lines to coordinate bookings more efficiently, reduce wait times, and optimise vehicle distribution across the country. Association leaders will handle day-to-day operations, with professionals already trained and a testing phase in place for a smooth transition.

Forné described the taxi sector as "intense" yet vital as an essential public service tied to longstanding Andorran families. "The government is always on the side of this public service," he said, noting efforts throughout the legislative term to promote unity amid competitive pressures from Uber's arrival.

A forthcoming regulation, expected within weeks, will cap taxi licences and drivers based on population ratios to align with neighbouring countries, where Andorra currently falls short. The current 60 licences will allow a second vehicle each, potentially doubling the fleet to 120. VTC services—such as Uber and CityXerpa, excluding international transfers—are estimated at around 50 vehicles. Forné outlined plans to maintain this balance through clear rules for fair competition, with VTC regulations taking effect alongside the dispatch centre.

The government has distanced itself from internal association issues, including recent expulsions of drivers working for Uber and past rivalries. "Those are matters for the associations and their statutes. We have provided maximum facilitation, and I believe the sector appreciates it," Forné stated.

Association presidents have acknowledged previous service shortcomings and view the app as a modernisation step, anticipating a 30% demand increase and leveraging CityXerpa's VTC expertise for user-friendly features.