Andorra Consumer Complaints Surge 19% to 903 in H1 2026

Andorra's Consumer Affairs service recorded 903 complaints in the first half of 2026, marking a 19% increase from the 758 cases handled during the same period in 2025. The figure approaches the 954 complaints logged in early 2024, after full-year totals of 1,656 in 2025 and 1,710 in 2024.

Online commerce led the categories with 273 complaints—accounting for nearly one-third of the total and up sharply from 193 in the first half of 2025. Ski stations followed with 117 cases, then transport services at 110. Tourist lodging generated 70 complaints, while mechanical workshops saw 64.

Of the filings, 419 reached settlement, 268 remain under review, 157 were deemed unfounded, 53 were dismissed, and six saw no agreement. Nine sanctioning proceedings are active, including five managed by the Commerce and Consumer department: four for alleged linguistic rights violations, two for unauthorized practices, one for economic rights issues, one for deceptive advertising, and one for operating without a business permit.

The most common grievances involved substandard service delivery (111 cases), lack of efficiency or diligence (95), requests for refunds (90), and inadequate information or promotion (62). Linguistic rights breaches appeared in nine complaints.

Non-residents accounted for 59.25% of submissions, with Spaniards topping the list at 407, followed by French citizens (57), Portuguese (12), and Argentinians (8). Andorran residents represented the other 40.75%.

The online submission portal processed 93.13% of complaints, followed by tourist offices (3.43%), in-person visits (2.44%), email (0.66%), and regular mail (0.33%).