Andorra Consumer Complaints Surge 19% to 903 in H1 2026, Led by Online Commerce

Andorra's Consumer Affairs service managed 903 complaints during the first half of 2026, up 19% from the 758 recorded in the same period of 2025. The total nears the 954 cases from early 2024, following full-year figures of 1,656 in 2025 and 1,710 in 2024.

Online commerce topped the list with 273 complaints, representing nearly one-third of all cases and a sharp rise from 193 the previous year. Ski resorts ranked second at 117, followed by transport services with 110. Tourist accommodations drew 70 complaints, and mechanical workshops had 64.

Authorities resolved 419 cases, with 268 still pending review, 157 ruled unfounded, 53 dismissed, and six ending without agreement. Nine sanctioning procedures are underway, five handled by the Commerce and Consumer department: four for suspected linguistic rights violations, two for unauthorized activities, one concerning economic rights, one for misleading advertising, and one involving a business opening without permission.

Leading issues included poor service quality (111 cases), delays or lack of diligence (95), refund demands (90), and insufficient or misleading information (62). Breaches of linguistic rights featured in nine complaints.

Tourists lodged around 60% of submissions, with non-residents overall making up 59.25%. Spaniards led at 407, followed by French nationals (57), Portuguese (12), and Argentinians (8). Andorran residents filed the remaining 40.75%.

The online portal handled 93.13% of cases, tourist offices 3.43%, in-person submissions 2.44%, email 0.66%, and postal mail 0.33%.